Refund Policy
Effective Date: [Insert Date]
1. General Policy
Quanttrix strives to ensure customer satisfaction with our products and services. This Refund Policy outlines the conditions under which refunds may be granted. By using our services, you agree to this policy.
2. Eligibility for Refunds
Refunds may be issued under the following circumstances:
If a customer is charged incorrectly due to a technical error.
If the service purchased is not delivered as promised due to an issue from our end.
If a refund request is made within the eligible refund period specified for the service or product purchased.
3. Non-Refundable Items and Services
The following are non-refundable:
Digital products or services once accessed or utilized.
Fees paid for consultation, training, or advisory services.
Subscription-based services after the trial period (if applicable).
Any service that has already been rendered in full.
4. Refund Request Process
To request a refund, customers must follow these steps:
Contact us at update@quantrix.io with proof of purchase and a detailed explanation of the issue.
Our support team will review the request and respond within [Insert Number] business days.
If approved, the refund will be processed using the original payment method within [Insert Number] business days.
5. Late or Missing Refunds
If you have not received a refund within the stated period:
Check your bank or payment provider for any delays.
Contact your bank or credit card company, as processing times may vary.
If the issue persists, contact us at update@quantrix.io.
6. Chargebacks and Disputes
Customers are encouraged to contact us before initiating a chargeback or payment dispute. Unauthorized chargebacks may result in account suspension or service termination.
7. Changes to the Refund Policy
Quanttrix reserves the right to modify this Refund Policy at any time. Updates will be posted on our website with the revised “Effective Date.”
8. Contact Information
For any refund-related inquiries, please contact us at:
Email: update@quantrix.io
Registered Address: [Insert Address], Bangalore, Karnataka, India
By purchasing our services or products, you acknowledge and agree to this Refund Policy.